Mrs. Twombly is an eccentric and kindly woman. She cares a great deal for the pet shop and the pets.
Despite her otherwise perky nature, she can become very frustrated on occasion. She also has a tendency to go off the deep end when she is cleaning the shop.
Although she is apparently elderly, Mrs. Twombly has surprisingly youthful features. She has grey hair with notable white streaks, light green eyes, prominent cheekbones and a beauty mark above her lips. In her youth, she had dark red hair.
She sports a dark red dress with yellow sunflower-like designs, a black necklace and black bracelet on her right wrist, as well as a black belt. She usually wears reading glasses with a chain and black high heel shoes.