||Hello? Hello hello? Well, if you're hearing this, then chances are you've made a very poor career choice.
||~ Phone Guy, during the trailer for Five Nights at Freddy's 2
The Phone Guy is an unseen character in the Five Nights at Freddy’s franchise.
He serves as the deuteragonist of the first Five Nights at Freddy's and Five Nights at Freddy's 2 , the posthumous deuteragonist of Five Nights at Freddy's 3, a minor antagonist in Ultimate Custom Night, and a posthumous character in Five Nights at Freddy’s VR: Help Wanted (through recycled audio from previous games).
A senior employee of Fazbear Entertainment, Phone Guy gives advice for the new nightguards at Freddy Fazbear's Pizza (aka: Mike Schmidt and Jeremy Fitzgerald) on the behavior of and survival tactics against the different animatronics. He essentially acts as the game's tutorial.
He is voiced by the game's creator himself, Scott Cawthon. Scott will reprise his role as the voice of Phone Guy in the upcoming Five Nights at Freddy's film.
The Phone Guy is somewhat nonchalant, and there is absolutely no explanation as to why. Throughout the game, he does his best to inform the player that there's "really nothing to worry about," despite the obvious danger. It's unknown if he's lying to the guards out of free will, if he's obligated to do so, or just trying to make Mike Schmidt feel better.
He seems to be very hesitant and awkward at times, often stuttering and nervously laughing, implying that he might be worried about the possibility of someone hearing his warnings and advice regarding the animatronics. Of course, it's also likely that he is generally anxious and on edge because of the imminent chance of death at their hands.
Unlike in the first game, Phone Guy seems to be genuinely comfortable with working at his job and doesn't seem to be concerned about the animatronics being hostile. This is likely because he was working the day shift during the time, and didn't truly understand the danger until taking over the night watch himself.
Despite this, he still makes a point to give the player advice for surviving the first few nights, but he also maintains that the restaurant is dedicated to employee safety and that "there is nothing to worry about."
Five Nights at Freddy's
"Hello, hello? Uh, I wanted to record a message for you to help you get settled in on your first night. Um, I actually worked in that office before you. I'm finishing up my last week now, as a matter of fact. So, I know it can be a bit overwhelming, but I'm here to tell you there's nothing to worry about. Uh, you'll do fine. So, let's just focus on getting you through your first week. Okay?
Uh, let's see, first there's an introductory greeting from the company that I'm supposed to read. Uh, it's kind of a legal thing, you know. Um, "Welcome to Freddy Fazbear's Pizza. A magical place for kids and grown-ups alike, where fantasy and fun come to life. Fazbear Entertainment is not responsible for damage to property or person. Upon discovering that damage or death has occurred, a missing person report will be filed within 90 days, or as soon property and premises have been thoroughly cleaned and bleached, and the carpets have been replaced."
Blah blah blah, now that might sound bad, I know, but there's really nothing to worry about. Uh, the animatronic characters here do get a bit quirky at night, but do I blame them? No. If I were forced to sing those same stupid songs for twenty years and I never got a bath? I'd probably be a bit irritable at night too. So, remember, these characters hold a special place in the hearts of children and we need to show them a little respect, right? Okay.
So, just be aware, the characters do tend to wander a bit. Uh, they're left in some kind of free roaming mode at night. Uh...Something about their servos locking up if they get turned off for too long. Uh, they used to be allowed to walk around during the day too. But then there was The Bite of '87. Yeah. I-It's amazing that the human body can live without the frontal lobe, you know?
Uh, now concerning your safety, the only real risk to you as a night watchman here, if any, is the fact that these characters, uh, if they happen to see you after hours probably won't recognize you as a person. They'll p-most likely see you as a metal endoskeleton without its costume on. Now since that's against the rules here at Freddy Fazbear's Pizza, they'll probably try to...forcefully stuff you inside a Freddy Fazbear suit. Um, now, that wouldn't be so bad if the suits themselves weren't filled with crossbeams, wires, and animatronic devices, especially around the facial area. So, you could imagine how having your head forcefully pressed inside one of those could cause a bit of discomfort...and death. Uh, the only parts of you that would likely see the light of day again would be your eyeballs and teeth when they pop out the front of the mask, heh.
Y-Yeah, they don't tell you these things when you sign up. But hey, first day should be a breeze. I'll chat with you tomorrow. Uh, check those cameras, and remember to close the doors only if absolutely necessary. Gotta conserve power. Alright, good night."
"Uh, hello? Hello, hello? Uh, hello and welcome to your new summer job at the new and improved Freddy Fazbear's Pizza. Uh, I'm here to talk you through some of the things you can expect to see during your first week here and to help you get started down this new and exciting career path''.
Uh, now, I want you to forget anything you may have heard about the old location, you know. Uh, some people still have a somewhat negative impression of the company. Uh... that old restaurant was kind of left to rot for quite a while, but I want to reassure you, Fazbear Entertainment is committed to family fun and above all, safety. They've spent a small fortune on these new animatronics, uh, facial recognition, advanced mobility, they even let them walk around during the day. Isn't that neat? -clears throat But most importantly, they're all tied into some kind of criminal database, so they can detect a predator a mile away. Heck, we should be paying them to guard you.
Uh, now that being said, no new system's without its... kinks. Uh... you're only the second guard to work at that location. Uh, the first guy finished his week, but complained about... conditions. Uh, we switched him over to the day shift, so hey, lucky you, right? Uh mainly he expressed concern that certain characters seemed to move around at night, and even attempted to get into his office. Now, from what we know, that should be impossible. Uh, that restaurant should be the safest place on earth. So while our engineers don't really have an explanation for this, the working theory is that... the robots were never given a proper "night mode". So when it gets quiet, they think they're in the wrong room, so then they go try to find where the people are, and in this case, that's your office. So our temporary solution is this: there's a music box over by the Prize Counter, and it's rigged to be wound up remotely. So just, every once in a while, switch over to the Prize Counter video feed and wind it up for a few seconds. It doesn't seem to affect all of the animatronics, but it does affect... one of them. -clears throat Uh, and as for the rest of them, we have an even easier solution. You see, there may be a minor glitch in the system, something about robots seeing you as an endoskeleton without his costume on, and wanting to stuff you in a suit, so hey, we've given you an empty Freddy Fazbear head, problem solved! You can put it on anytime, and leave it on for as long as you want. Eventually anything that wandered in, will wander back out.
Uh, something else worth mentioning is kind of the modern design of the building. You may have noticed there are no doors for you to close, heh. But hey, you have a light! And even though your flashlight can run out of power, the building cannot. So, don't worry about the place going dark. Well, I think that's it. Uh, you should be golden. Uh, check the lights, put on the Freddy head if you need to, uh, keep the music box wound up, piece of cake. Have a good night, and I'll talk to you tomorrow."
"Ah...hello, hello! Uh, see, I told you your first night wouldn't be a problem. You're a natural!
Uh, by now I'm sure you've noticed the older models sitting in the back room. Uh, those are from the previous location. We just use them for parts now. The idea at first was to repair them...uh, they even started retrofitting them with some of the newer technology, but they were just so ugly, you know? The smell...uh, so the company decided to go in a whole new direction and make them super kid-friendly. Uh, those older ones shouldn't be able to walk around, but if they do, the whole Freddy head trick shoud work on them too, so, whatever.
Uh...heh...I love those old characters. Did you ever see Foxy the pirate? Oh wait, hold on...oh yeah, Foxy. Uh, hey listen, that one was always a bit twitchy, uh...I'm not sure the Freddy head trick will work on Foxy, uh. If for some reason he activates during the night and you see him standing at the far end of the hall, just flash your light at him from time to time. Those older models would always get disoriented with bright lights. It would cause a system restart, or something. Uh, come to think of it, you might want to try that on any room where something undesirable might be. It might hold them in place for a few seconds. (That glitch?) might be in some of the newer models too.
One more thing - don't forget the music box. I'll be honest, I never liked that puppet thing. It was always...thinking, and it can go anywhere...I don't think a Freddy mask will fool it, so just don't forget the music box.
"Anyway, I'm sure it won't be a problem. Uh, have a good night, and talk to you tomorrow."
"Hello, hello? Hey, good job, night 5! Um hey, um, keep a close eye on things tonight, ok? Um, from what I understand, the building is on lockdown, uh, no one is allowed in or out, y'know, especially concerning any...previous employees. Um, when we get it all sorted out, we may move you to the day shift, a position just became...available. Uh, we don't have a replacement for your shift yet, but we're working on it. We're going to try to contact the original restaurant owner. Uh, I think the name of the place was "Fredbear's Family Diner" or something like that. It's been closed for years though, I doubt we'll be able to track anybody down. Well, just get through one more night! Uh, hang in there! Goodnight!"
"Hello? Hello...uh...what on earth are you doing there, uh didn’t you get the memo, uh, the place is closed down, uh, at least for a while. Someone used one of the suits. We had a spare in the back, a yellow one, someone used it...now none of them are acting right. Listen j-just finish your shift it’s safer than trying to leave in the middle of the night. Uh we have one more event scheduled for tomorrow, a birthday. You’ll be on day shift, wear your uniform, stay close to the animatronics, make sure they don’t hurt anyone okay, uh for now just make it through the night, uh when the place eventually opens again I’ll probably take the night shift myself. Okay, good night and good luck."
"Hello? Hello? Um, this is just a reminder of company policy concerning the safe room. The safe room is reserved for equipment and/or other property not being currently used and is in fact a safety location for employees only. This is not a break room, and should not be considered a place for employees to hide and/or congregate - and under no circumstance should a customer ever be taken into this room and out of the main show area. Management has also been made aware that the spring Bonnie animatronic has been noticeably moved. We would like to remind employees that this costume is not safe to wear under any circumstances. Thank you and remember to smile; you are the face of Freddy Fazbear's Pizza."
"Uh, hello? Hello? Uh, this is just to inform all employees that due to budget restrictions, the previously mentioned safe rooms are being sealed at most locations, including this one. Work crews will be here most of the day today, constructing a false wall over the old door base. Nothing is being taken out beforehand, so if you've left anything inside, then it's your own fault. Management also requests that this room not be mentioned to family, friends or insurance representatives. Thanks again, and remember to smile; you are the face of Freddy Fazbear's Pizza."
- Many theories suggest that Phone Guy is the Big Brother from Five Nights at Freddy's 4. Some things to suggest this are that they both like Foxy, they are both nervous towards the robots (the older brother becomes scared of them due to his younger brother's unfortunate demise).
- In the Survival Logbook, Jeremy Fitzgerald refers to Phone Guy as his "boss", implying Phone Guy is part of Fazbear Entertainment's management.
- He could be an assistant manager, being high up enough to instruct employees, but not to know for sure that the building is on lockdown.