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Pollen is a small bee-like creature with black stripes, a stinger at the rear, and two black antennae on her head. Her eyes are golden with blue scleroses.
She is very polite and proper, referring to Chloé as "my queen" and Tikki and Plagg as the 'noble kwamis of creation and destruction', respectively. She is also very submissive and willing to take orders without complaint, such as transforming Chloe into Queen Bee in public, even though it would cost the latter her secret identity. Later, she is willing to help Marinette save Tikki and Plagg from Kwamibuster. Despite this, she isn't afraid to speak out when she finds it necessary, as she tries to convince Chloe not to use her powers for evil by joining Hawkmoth. After Chloé's defeat and expulsion from the Miraculous superhero team, Pollen is shown to be saddened and heartbroken by her wielder's betrayal.
Like all kwamis, Pollen can fly, levitate, phase through solid objects, and carry things that are bigger and/or heavier than her.
Pollen can transform the holder of her Miraculous into a bee-themed superhero by going inside their Miraculous.
As a kwami, Pollen gives the wearer the power of subjection and transforms them into a bee-themed superhero with the Bee Miraculous. Although unable to communicate to the wearer while they are transformed, Pollen usually knows what is going on during that time. Whenever the wearer uses Venom, Pollen begins losing power and eventually can't retain the transformation any longer, leaving the hair comb and reverting the wearer back to normal. Pollen is exhausted and out of energy afterwards, so to be able to transform the wearer again, she must refuel by eating food.
Thousands of years prior to the series, Pollen and the other Kwamis traveled the universe, unable to interact with any creatures, particularly humans. This was until a mage forged the Miraculouses, so Pollen and the others could both interact with mankind and grant them the ability to transform into heroes; Pollen and the Bee Miraculous able to give a person the ability to grant other people superpowers.
- Pollen is the first kwami to be akumatized.
- In concept art, her eyes had neither pupils nor irises, only her blue sclerae, and her sclerae were much darker.
- In "Sandboy", she calls Tiki and Plagg "the noble kwamis of creation and destruction".
- She share same English Voice Actress with Sabrina Raincomprix in Season 2.
- She is the kwami of subjection.
- In "Heart Hunter (The Battle of the Miraculous - Part 1)", she becomes the third kwami being used for evil by her holder without an akuma, following Nooroo and Duusu.